Skip to content Effective Date: 1 April 2025
1. Introduction
Welcome to Jentayu Tea.
We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (us.jentayutea.com) and purchase our products.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and shipping address when you make a purchase, contact us, or subscribe to our mailing list.
- Payment Information: Payment details you provide to complete a transaction. We use secure third-party payment processors and do not store your payment card details.
- Technical Data: IP address, browser type, operating system, and browsing activity on our site.
- Cookies & Tracking Technologies: We use cookies and similar tools to enhance your shopping experience and analyze website performance.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and respond to your inquiries.
- Send you promotions, updates, and special offers (only if you have opted in).
- Improve website functionality, usability, and security.
- Detect and prevent fraudulent or unauthorized activity.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers: Trusted third parties such as payment gateways, courier companies, and marketing platforms to help us operate our business.
- Legal Compliance: Authorities, if required by law, court order, or to protect our rights.
- Marketing Partners: Only with your explicit consent, for targeted advertising and promotions.
5. Cookies & Tracking
We use cookies to:
- Remember your preferences.
- Track site usage for improvement.
- Personalize offers and recommendations.
You can control or disable cookies via your browser settings, though this may affect site functionality.
6. Data Security
We apply industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online method is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights
You have the right to:
- Access, update, or delete your personal data.
- Opt out of marketing communications at any time.
- Request a copy of your data in a portable format.
- Withdraw your consent for data processing.
To exercise these rights, contact us via WhatsApp at +60 11 1796 7785 or email support@us.jentayutea.com.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised Effective Date.
10. Contact Us
For questions regarding this Privacy Policy, please contact:
Jentayu Tea
📧 Email: support@us.jentayutea.com
📱 WhatsApp: +60 11 1796 7785
